Refunds: Policy and Process

When You Can Request a Refund

• Duplicate payment

• Failed transaction but funds deducted

• Incorrect amount sent

• Service not received

How to Request a Refund

1. Go to Support

2. Select Refund Request

3. Provide:

   • Transaction ID

   • Amount

   • Reason

   • Proof of payment (if any)

Refund Timeline

• Wallet refunds: within a few hours

• Bank refunds: 1–3 business days

• Cross-border: depends on receiving partner

Important
Refund eligibility depends on the payment status and system verification.