How to Request a Refund

If you’re eligible for a refund:

1. Click on the link to submit your request https://support.afrinet.ke/hc/en-gb/requests/new 

2. Submit your payment details (date, amount, method and your reference number) in your request.

3. Attach proofs of payment.

4. Our finance team will review your request.

Refund processing time: 3–7 business days (depending on your bank).